Order Despatch Time Guide

When can you expect your order? For UK Mainland, our order turnaround time guide is 3-5 working days. We do however often despatch on the same day that the order is received in the working week - it simply depends on overall order volume at the time your order is placed. You will also receive an email to confirm that your order has been despatched.

Should you require an urgent despatch please feel to get in touch on 0844 415 5502 (Local Call Rate) - as if we can accommodate you with this request, we certainly will. Please note: this may involve additional postal charges if the order is required to be with you at a specific time, as Special Delivery Service is guaranteed next day between 8am - 1pm, and is slightly more expensive than our usual Registered Post (signed for) Service that we use! IMPORTANT: All Palace London orders will require a signature on receipt.

For all non UK Orders : These are sent with Royal Mail Signed For International Service. These are also despatched within 3 - 5 days and so should reach you within 10 days dependent on local postal services.